Candidate Communications
Keep candidates in the conversation.
Give your hiring team a clear place to review candidate emails, tailor the wording and follow what has been sent. Keep each message connected to the application.
What you can do.
Manage candidate email templates, campaign wording and personal messages in Incentively Careers. Review interview invitations, reminders, offers and decisions.
See what candidates receive
The candidate email hub identifies automatic messages and messages that need a recruiter to review and send, from confirmation to follow-up.
Make the wording your own
Edit workspace defaults or tailor the emails for a recruitment campaign. Preview messages with sample details before using them.
Leave room for a personal reply
Start from a saved template, edit the subject and message, then save a draft. Recruiters review offers and rejections before sending.
Follow the communication history
Review recorded automatic and recruiter messages alongside the candidate. See whether an email is queued, delivered or cancelled.
A clear way to get started.
- 01
Review workspace email defaults
- 02
Tailor campaign wording where needed
- 03
Prepare and review personal drafts
- 04
Send and follow the recorded email history
Where it can help.
For recruitment teams that want consistent messages while keeping individual conversations personal.
- Application acknowledgements
- Recruitment open-day confirmations
- Interview invitations
- Interview reminders
- Offer and rejection drafts
- Candidate follow-up
Connected to the candidate journey.
Use the same recruitment workspace, campaigns and applications. Give each hiring initiative the wording it needs.
A few useful
answers.
Which emails are automatic?
The email hub labels each message and its trigger. Examples include email confirmation, application acknowledgements and supported open-day confirmations. Personal messages, offers and rejections require review and sending by a recruiter.
Can we preview without sending?
Yes. The email hub shows sample candidate details for a preview. Previewing does not send an email.
Will editing a template change emails already queued?
No. Saved wording applies to future messages. Existing drafts and queued emails keep their content, and delivered emails cannot be changed.
Does changing an application stage send an email?
Changing a recruitment stage does not itself send an offer or rejection. Your recruiter reviews the relevant message and chooses Send. Supported automatic event confirmations have their own triggers.
Can an interviewer change all our email templates?
No. Shared defaults and campaign wording require owner or workspace-wide Recruiter access. Assigned recruiters can work on permitted candidate drafts.
Have something in mind?
Tell us about your recruitment communications and the candidate journey you want to create.