Account or campaign help
Include your organisation, account email, campaign name and a clear description of what happened.
Help & Support
Help with your account, invitation, ticket, reward or website connection.
How can we help?
Need help with an invitation, ticket or reward? Include the page link and what happened. Business users can also contact us about their account, campaign or website connection.
Email customer careConnect & WordPress
Request Connect for WordPress, replace an authorised website or troubleshoot an integration that is not loading.
- Organisation and website address
- Email used for Incentively
- Campaign name and page URL
- Screenshot or exact error
Bespoke CMS integration
Tell us which CMS or platform you use, who manages it and what the campaign experience needs to do.
Privacy or security
For security reports, use “Security” in the subject. For campaign data, contact the campaign organisation first where appropriate.
Report a bug
Tell us what you expected, what happened, the page URL, browser and the steps needed to reproduce it.
Report a bugFeature suggestion or feedback
Share an idea, workflow improvement or feedback about what would make Incentively more useful.
Send feedbackKeep sensitive information out of email.
Never send passwords, complete reward inventories, claimant records or secret access details. Incentively support will never ask you to email a password.
Contact us
Incentively Limited
Registered in England and Wales · Company number 17121895
Registered office
3rd Floor, 86–90 Paul Street, London, England, United Kingdom, EC2A 4NE
customercare@incentively.co