Questions, answered

Everything you need to know about Incentively.

Clear answers about products, pricing, rewards, learning, events, delivery, support and how the entire platform connects.

01

Use one product or the whole suite.

Start with exactly what you need and connect more products later.

02

Pricing built around real usage.

Volume, timing, products and support shape the right commercial plan.

03

One connected recipient journey.

Events, learning, rewards, passes, surveys and follow-ups can work together.

Find the answer without digging.

Search the full question and answer library, or browse by product area.

Getting started

Start with the job you need to do.

What does Incentively do?

Incentively helps businesses engage customers, candidates and partners. Manage customer relationships, recruitment, campaigns, events, rewards and bookings through a shared workspace, with branded pages and communications for the people you reach.

Is it suitable for a small business?

Yes. Start with a practical need such as bookings, forms, customer offers or newsletters. You do not need a large team or the whole platform.

What about a larger organisation?

Incentively includes team permissions, customer records, reporting and product-specific approval controls. Tell us about your users, expected volume, website connections and support requirements so we can agree the right setup.

Do I need every product?

No. Start with the tools you need and add others when they are useful.

How do Place Keys, Paw Keys and Vet Reviews fit in?

They bring the same idea to specific industries: useful public websites with tools for the businesses behind them. Place Keys covers local discovery, restaurant reviews and research hubs. Paw Keys combines pet-friendly property search with tools for estate and letting agents. Vet Reviews combines practice profiles and independent reviews with practice and client tools. Incentively adds options such as newsletters, events, surveys and rewards. The available tools and connections depend on the website and your setup; speak to us about what you need.

Do my customers need an app?

Supported invitations, tickets, forms and reward pages work in a normal web browser. Any account or eligibility requirements are explained where they apply.

How do I get started?

Get in touch and tell us what you’re planning. We’ll discuss the tools, setup and costs with you, then guide you through the access process.

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Pricing and setup

Choose a setup that fits the work.

How much does Incentively cost?

Pricing depends on the products, expected usage and support you need. Tell us about your plans and we’ll explain the appropriate setup and costs.

Can I start with a small project?

Yes. You can begin with one useful tool or a focused project. We’ll discuss what you need before you get started.

Can we discuss a programme across teams or locations?

Yes. Tell us about your audience, timing, users and review process. We’ll work through the scope, setup and support with you.

Can I open an account immediately?

Business access is managed. You can start with an enquiry, then request access when the proposed setup is right for your organisation.

Products and workflows

Use one tool for a task, or several to manage the steps around it.

How do Incentively products work together?

A person might receive an event invitation, check in with a QR ticket, complete a Learning Experience, unlock an Incentively Pass and receive a survey afterwards. The activity stays connected rather than being split across unrelated tools.

What is the difference between Code Distribution and Incentively Passes?

Code Distribution manages inventories of unique codes and allocates a code to an eligible recipient. Incentively Passes present, deliver and track a complete third-party reward or benefit, which may include a QR code, barcode, voucher, link or redemption instructions. Explore Code Distribution or explore Incentively Passes.

Can a Learning Experience deliver a reward?

Yes. Completion, a score or another outcome can form part of a wider workflow that qualifies someone for a reward, Incentively Pass or follow-up campaign.

Can events trigger follow-up communication?

Yes. Attendance, non-attendance, registration or ticket activity can be used to support reminders, thank-you messages, surveys and connected reward journeys.

Email, SMS and delivery

Send the right message at the right time, with delivery configured around your campaign.

Can Incentively send emails?

Yes. Incentively can deliver invitations, tickets, rewards, reminders, surveys and follow-up messages through connected workflows.

Can SMS be implemented?

Yes. SMS can be added as an extra where it suits the workflow, audience and delivery requirements. Additional messaging costs and setup may apply.

Can communications be scheduled?

Yes. Supported campaigns, passes, events and follow-ups can be saved as drafts, tested and scheduled for later delivery.

Can emails use our branding?

Yes. Organisations can configure logos, colours, sender details and relevant compliance links for a consistent recipient experience.

Rewards and passes

Deliver your own rewards or professionally present benefits fulfilled by a partner.

Can I distribute restaurant rewards?

Yes. Incentively Passes can deliver a complimentary dessert, dining credit, free drink, return-visit offer or another restaurant benefit through a secure recipient experience and connect follow-up activity.

Can I upload rewards from another provider?

Yes. You can use externally supplied codes, QR assets, vouchers, links and partner offers where you have permission to distribute them. The organisation and provider remain responsible for validity, value, terms and fulfilment.

Can recipients find their rewards again?

Yes. Secure claim and delivery links let recipients return to eligible rewards, tickets and passes while they remain available.

Can I track redemption?

Tracking depends on the reward and redemption method. Incentively can record delivery, opens, claims, scans and redemptions where the relevant workflow supports those events.

Learning Experiences

Create quick quizzes, structured learning and interactive engagement for staff, customers and partners.

Can Incentively create quizzes and e-learning?

Yes. Learning Experiences supports quick quizzes, longer editorial learning, cinematic image-led experiences and structured Academy-style journeys.

Can I use Learning Experiences for customers or suppliers?

Yes. They can support customer education, product knowledge, supplier onboarding, vendor compliance, partner enablement, event engagement and good old-fashioned fun.

Can I add images and video?

Yes. Questions can use uploaded images or supported YouTube content, with layouts designed to present media responsively.

Does Incentively replace a full LMS?

It can cover many focused training, assessment and engagement needs, but it is not presented as a replacement for every specialist enterprise LMS requirement. It can also complement an existing learning system.

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Training, support and feedback

The platform is designed to be intuitive, with additional guidance available when you need it.

Do you provide training?

Yes. The suite is designed to be intuitive, but we are happy to guide your team on setup, workflows and best practice. Bespoke training and implementation support is chargeable.

Can I request a feature?

Yes. We always want to improve Incentively and welcome useful feedback. Requests are reviewed against security, usability and the wider product roadmap.

How do I contact you?

Email customercare@incentively.co. Include the organisation, campaign or product name where relevant so we can help more quickly.

Can you help design a workflow?

Yes. Tell us the outcome you want, the audience and what should happen next. We can help identify which products and connections best support the journey.

Data, privacy and control

Keep access, records and recipient journeys controlled as your use grows.

Is Incentively secure?

Incentively uses controlled access, secure tokens and product-specific protections. Security information and policies are available through the Trust Centre.

Can different organisations or teams be separated?

Yes. Business workspaces, permissions and product access are designed to keep organisational data and workflows appropriately separated.

Can I export or report on activity?

Reporting and export options depend on the product and workflow, with activity records designed to support operational review and campaign analysis.

Where can I read the privacy and legal information?
Where can I find the Incentively logo and brand colours?

Visit the Incentively Brand Hub for our logo, colour palette and brand guidance.

A question rarely ends with one product.

Build the journey around what should happen next, not around the limits of separate tools.

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Tell us what you are trying to achieve.

Every organisation works differently. We would rather understand the workflow than force you into a setup that does not fit.

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